This Privacy Policy explains what personal information 1118 collects from members in the Philippines, how it is used and stored, who it may be shared with, and what rights you have over your own data. Reading this page in full helps you understand exactly how we handle your information every time you use the platform.
This Privacy Policy applies to all personal information collected by 1118 in connection with your use of the platform, including when you register for an account, place bets, make deposits or withdrawals, contact support, or browse any section of the website. It covers data collected through both the desktop and mobile versions of the platform, as well as any communications you send to 1118 via email or support channels. By creating an account or continuing to use 1118, you acknowledge that you have read and understood this policy and agree to the collection and use of your personal data as described here. This policy applies to all registered members in the Philippines and is written in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012. If you do not agree with any part of this policy, you should discontinue your use of the platform and may request account closure through the support channel. 1118 may update this policy from time to time, and the latest version will always be available on this page with the effective date clearly stated.
When you register with 1118, we collect personal details including your full name, date of birth, email address, mobile number, and your chosen username and password. If you proceed to verify your account or request a withdrawal, we may also collect a copy of a government-issued identification document and a selfie or proof-of-address document, as required under our Know Your Customer process. Every time you use the platform, we automatically collect technical data such as your device type, browser type, IP address, session timestamps, and pages visited — this information helps us maintain platform security and improve your experience. When you make a deposit or withdrawal, we collect transaction details including the amount, the payment method used, and the reference number associated with the transaction. If you contact our support team, we retain a record of that communication, including the content of messages and the outcome of any assistance provided. We do not collect any data that is not necessary for operating the platform, processing transactions, or complying with our legal obligations under Philippine law.
The primary purpose for collecting your personal information is to allow us to operate your 1118 account — this includes processing your registrations, verifying your eligibility to play, crediting winnings to your account, and processing your withdrawal requests. We use your contact details to send you account notifications, transaction confirmations, and, where you have opted in, updates about platform features or promotions. Your technical data is used to monitor and protect the security of the platform, detect unusual or potentially fraudulent activity, and ensure that the service operates correctly on your device. We may use aggregated, anonymised data — where no individual can be identified — for internal analysis, product improvement, and platform planning purposes. Where we are legally required to do so, we may use your personal data to respond to regulatory inquiries, comply with anti-money laundering obligations, or cooperate with relevant Philippine government authorities. We do not use your personal information for the purpose of selling it to third parties or for targeted advertising outside the 1118 platform.
1118 does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who help us operate the platform — for example, payment processors who handle your GCash, Maya, or bank transfer transactions, and identity verification providers who assist with our Know Your Customer process. Any third-party provider who receives your data is contractually required to keep it confidential and to use it only for the specific purpose for which it was shared with them. We may also disclose your personal information to Philippine government agencies, courts, or law enforcement bodies where we are required to do so by law, or where we have reasonable grounds to believe that disclosure is necessary to prevent fraud, protect safety, or comply with a legal obligation. In the event that 1118 undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to a successor entity, provided that the same or stronger privacy protections apply. We will not share your personal data with any party for purposes that are incompatible with those described in this policy without first obtaining your consent.
Your personal data is stored on secured servers and is retained for as long as your account remains active with 1118, or for as long as is necessary to fulfil the purposes described in this policy. After your account is closed, certain data — particularly transaction records and identity verification documents — may be retained for a period required by applicable Philippine law and regulatory guidelines, including those related to anti-money laundering compliance. Technical and session data is typically retained for a shorter period and is used primarily for security monitoring and platform diagnostics. All data stored by 1118 is protected using industry-standard security measures, including encryption of sensitive fields, access controls that limit who within our organisation can view personal data, and regular security reviews. Where data is processed by a third-party service provider, we require them to maintain equivalent security standards. Once the applicable retention period has expired, data is securely deleted or anonymised in accordance with our data disposal procedures.
As a registered member of 1118 based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012, including the right to be informed about how your data is used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated information in your account. You also have the right to object to the processing of your personal data in certain circumstances, and the right to request that your data be erased where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you wish to exercise any of these rights, you may contact 1118 support with a clear written request, and we will respond within the timeframe required by applicable Philippine privacy regulations. Please note that some requests — particularly erasure requests — may affect your ability to use the platform, and we will inform you of any such implications before processing your request. Where you believe that your data rights have not been respected, you may also lodge a complaint with the National Privacy Commission of the Philippines. 1118 is committed to handling all data rights requests in a timely, transparent, and respectful manner.
1118 uses cookies and similar browser-based technologies to maintain your login session, remember your platform preferences, and ensure that the website functions correctly across visits. Session cookies are essential for the operation of the platform and are automatically removed when you close your browser, while persistent cookies may remain on your device for a set period to improve your experience on return visits. We do not use third-party advertising cookies or tracking pixels that would allow outside companies to follow your activity across other websites. You can manage your cookie preferences through your browser settings — most modern browsers allow you to block or delete cookies — however, disabling essential cookies may prevent certain features of the 1118 platform from working correctly. Any technical data collected through cookies is handled in accordance with the data use principles described in this policy and is not shared with third parties for commercial purposes. If you have questions about specific cookies used by the platform, you may contact 1118 support for further clarification.
If you would like to know more about how 1118 handles your personal information, or if you want to exercise your data rights, our FAQ covers the most common queries from members across the Philippines. You can also create a free account and manage your privacy settings directly from your dashboard.